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Microsoft worked throughout the day to ensure we understood the attack and were taking all possible actions to protect our customers.

This blog spells out the steps every individual and business should take to stay protected.

For those new to the Microsoft Malware Protection Center, this is a technical discussion focused on providing the IT Security Professional with information to help further protect systems.

We are working with customers to provide additional assistance as this situation evolves, and will update this blog with details as appropriate.

For other customers, we encourage them to install the update as soon as possible.

This decision was made based on an assessment of this situation, with the principle of protecting our customer ecosystem overall, firmly in mind.

In addition, a review of the update history (click on "Review your update history" in the left side gray stripe) showed no failures at all.

I had even checked the system event logs and come up empty.

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This allows Microsoft to download an Active X control that gathers assorted debugging information and sends it back to them.

In my case, this debugging information proved critical.

A Microsoft technician responded to my plea for help well within their 24 hour goal.

Customers who are running supported versions of the operating system (Windows Vista, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows 8.1, Windows Server 2012, Windows 10, Windows Server 2012 R2, Windows Server 2016) will have received the security update MS17-010 in March.

If customers have automatic updates enabled or have installed the update, they are protected.

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